MARKETING AND OPERATIONS MANAGER – Event Planning & Design

Silk + Slate Co. is a contemporary design + planning firm serving modern, high-end clients in the D.C. area and beyond. Team members enjoy perks such as global travel opportunities, flexible schedules & WFH, unlimited PTO, generous bonus/commission programs, wardrobe stipend, creative exploration reimbursement, and luxurious team outings.

We offer a creative work environment full of transparent collaboration, authentic autonomy, and opportunities to innovate within a community of incredible talent. Not your typical office structure and no two days are alike. We’re building the perfect marriage of art and business.

SEEKING: A hyper-detailed, well-rounded, poised, resourceful, and self-motivated individual with an interest in driving efficiency, boosting revenue-generating projects, and supporting the needs of a demanding leadership role while wow-ing clients & vendors alike.



TITLE: Marketing and Operations Manager

LOCATION: Main Office – Alexandria, VA & Arlington, VA
[this position has some work-from-home opportunities and also involves in-person appointments throughout the D.C. area as well as domestic & international travel 3-8 times per year]

SCHEDULE: Full-time, Salary, 30-50 hours per week
[this position requires some weekend, evening, and holiday availability during peak season]

SUPERVISOR: Owner & Creative Director

COMPENSATION: Base salary range - 50,000-60,000 per year, in addition to:

• Up to 5,000 per year in Social Media milestone bonuses
• Estimated 1,000-3,000 in bonus/commission for additional services
• Approximately 500-2,000 per year in client-provided tips
• Revenue and efficiency-based bonuses and scheduled salary increases
• See below for additional compensation package notes

REQUIREMENTS:

•  Full-time availability during regular business hours
•  Availability on most evenings, weekends, and holidays
•  Reliable vehicle (with a valid driver’s license and insurance), laptop, cell phone, and a quiet at-home work space including Wi-Fi
•  Ability to lift heavy boxes, climb stairs, carry multiple items back and forth, and stay on your feet for 10-14 hour shifts without extra accommodations
•  Valid U.S. passport or ability to obtain a valid U.S. passport and be able to travel without restriction

WHAT WILL I BE DOING?

Client-Based Services

• Manage client details and assemble into thorough distribution packets to leadership and vendors
• Review vendor-provided paperwork to ensure accuracy and cross-reference with team needs
• Source, order, assemble, and invoice for event detail items and accessories
• Communicate with vendors and check availability, pricing for clients; provide detailed reports
• Attendance at tasting, sample appointments, walkthrough; provide post-appointment recaps and follow-through with client and vendors
• Troubleshoot various projects as needed for unique clients and events
• Full ownership of “Additional Services” duties such as: Welcome Bag Design & Assembly, Attire Styling Services, Shoulder Event Floral Services, Vendor Payment Tracking, Pre-Wedding Stationery Assembly & RSVP Management, Shoulder Event Coordination

Office & Administrative

• General inbox management including thorough and detailed communication with clients and vendors
• Book travel accommodations and assemble itinerary for team members and leadership
• Seek opportunities to bring down costs while keeping high value on quality and time efficiency
• Attendance at some in-person networking events

Social Media & Website

• Collaboration with leadership on social media planning, metrics, and trends
• Original content creation including capturing behind-the-scene footage at events and appointments
• Posting of blogs on Wordpress.com with event photos, light copy, and vendor credits
• Regular metrics and report meetings to track performance

Event Days

• Attendance at approximately 25-35 weekend events per year at 10-12 hour shifts
• Execute planning team tasks and support leadership with overall event management
• Supervise and communicate with vendors to ensure details are processed properly and timely
• Delegate and support team of Event Day Assistants, ensure timeliness, accuracy, and efficiency

QUALIFICATIONS:

Education / Job History

• • Relevant Bachelor’s degree or equivalent training and first-hand experience
• • One year client-facing role in a high-pressure, service-forward environment
• • Either work or education-based experience seeing a project through from start to finish

Required Skills (hard)

• Regular use of Instagram Reels and TikTok including original content creation
• Regular use of Pinterest including board organization and pin uploading
• Gmail or Google Workspace, including writing of and receiving detailed and critical emails

Required Skills (soft)

• Sense of urgency and ownership to see tasks through to their deadlines and know ahead when items are falling behind
• Problem-solver with a resourceful and innovative knack, able to see big picture and the details critical to reaching goals
• Exceptional time management skills and ability to triage tasks and prioritize deadlines
• Ability to maintain poise, charm, and professionalism under pressure and in new environments
• Passionately flexible with the unexpected, dynamic, and ever-changing nature of a small business

Preferred Skills (hard)

• Proficiency in Monday.com, Asana, or similar PMS
• Quickbooks Online or other bookkeeping software
• Wordpress.com backend blogging
• Showit backend website building
• SEO optimization and web traffic metrics
• Instagram, TikTok, and Pinterest metrics and insights, including report-generating and metric-tracking
• Adobe Creative Cloud
• Professional experience in catering, weddings, events, sales, marketing, social media, administrative assistance, hotels, hospitality, or fashion.

Preferred Skills (soft)

• Experience with luxury services, luxury products, high net-worth or high-profile individuals in either a work or personal capacity
• Experience with travel, timelines, itineraries, or events in either a work or personal capacity
• Experience with time management, budgeting, ROI, or forecast in either a work or personal capacity

BENEFITS PACKAGE:

— Salary range from 50,000-60,000 annually
— Additional compensation estimated 5,000-10,000 per year
— Revenue and efficiency-based bonuses
— Regularly scheduled salary increases based on performance
— Unlimited paid time off
— RTR wardrobe stipend
— Flexible schedule and work-from-home opportunities
— Home office improvement expenses reimbursement
— On-site expenses reimbursement (parking, meals, etc.)
— Open-door policy for professional development + training